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Return & Refund Policy

  • Return & Refund Policy

Return & Refund Policy

Rangapori Hotel & Restaurant

At Rangapori Hotel & Restaurant, we strive to provide you with the best dining experience and high-quality food. However, if you encounter any issues with your order, please review our Return & Refund Policy below.

1. Return Policy

  • Food Quality: If you receive an order that is not up to our quality standards, such as incorrect items, spoiled food, or missing components, please contact us immediately. We will investigate the issue and, if valid, provide a replacement or refund.

  • Delivery Issues: If your order is not delivered or is significantly delayed, please reach out to our customer service. We will do our best to rectify the situation, which may include issuing a refund or resending your order.

  • No Returns: Due to health and safety regulations, we do not accept returns of food items once they have been delivered or picked up. All sales are final upon receipt of the order.

2. Refund Policy

  • Requesting a Refund: To request a refund, please contact us within 24 hours of receiving your order. Provide your order details and a brief explanation of the issue. Refunds will be processed at the discretion of the management.

  • Refund Processing: If a refund is approved, it will be processed using the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Cancellations: Cancellations can be made within five minutes of placing your order. If the cancellation request is made after this timeframe, the order will be processed, and refunds may not be issued.

3. Exclusions

  • Promotional Orders: Orders placed during promotional offers or discounts are not eligible for refunds unless there is a quality issue with the food received.

  • Customer Error: Refunds will not be provided for errors made by the customer, such as incorrect order selection or changes made after order confirmation.

4. Contact Us

For any inquiries regarding our Return & Refund Policy, or to request a refund, please contact us at:

đź“ž Mobile: 9382798429
đź“ž Mobile: 7074089136

We value your feedback and aim to ensure a positive dining experience at Rangapori Hotel & Restaurant. Thank you for choosing us!